FAQS

What is birdie?

Birdie is an online childcare booking service that aims to eliminate the time and stress of finding a great sitter!

How do you screen the sitters?

The sitters are selected by parents, for parents.  The sitters submit information to our website just as they would apply to any job.  We collect their information and ensure they have the appropriate personality and qualifications through interviews.  We require all Birdie sitters to have Child CPR & First Aid Training, a minimum of 1 year of childcare experience, 2 references and a Police Information Check with Vulnerable Sector Search.

How do I book a sitter?

Until the app is up and running, simply click 'FIND ME A SITTER' on this page and enter the date and time you need a Birdie Break (after signing up for a profile). A Birdie representative will then contact you via email with a list of sitters for you to review and choose the one that is the best fit for your family.

A calendar is provided through the app.  Enter the date plus the start and end-time and the app will generate a list of available sitters. Enjoy peace of mind knowing all the sitters shown to you, are indeed available for your date and time selected.

How quickly can I find a sitter?

24 hours and 5 minutes before you need to head out the door.  5 minutes to sign up + 24 hours to allow the sitters to accept the position, get prepared and travel to your home.

Can I book my favourite sitter directly?

As per our terms and conditions, Birdie sitters must be directly booked through our app.

Can I meet my sitter beforehand?

You will be sent a detailed profile of the available sitters which includes a write up about themselves, an introduction video, photo and more details. In cases of long term bookings, we can arrange an in person meeting, simply email hello@birdiebreak.com for more information.

How far in advance can I book?

Up to one month in advance. We want to ensure accurate availability of the sitters.

Is there a minimum booking length?

Booking requests must be at least 2 hours.

How do I communicate with my sitter?

Currently a Birdie representative is available as the go-between our sitters and parents. Once the app is live, parents and sitters will be able to communicate via messages through the app.

Can I find the same sitter again?

If the sitter is available for your next booking request, they will be at the top of the available sitters list!

What about transportation?

The sitter provides his or her own transportation.

How much does a Birdie Break cost?

Sitters set their own hourly rates. Being able to offer options to everyone is important to us; we want to meet you in your comfort zone. 

We aim to be as flexible and transparent as possible.  The rate you see for the sitters is the sitter’s hourly rate + a 25% fee.  

How do I pay?

Payment is made via an emailed invoice to the parent after the booking is complete. Simply click 'pay now' and pay securely through our third party provider. Simple and easy. 

How many children can one sitter look after at a time?

Our sitters will care for up to 4 children. Looking after more children will require booking a second sitter.

What happens if my sitter doesn't arrive?

On the rare occasion that your sitter doesn’t show up, give us a call (open 7am to 9pm) and we will find you a great available sitter ASAP.

What happens if I get back sooner than what I had booked?

You only pay for the time the sitter is needed.

Can I cancel a booking?

Yes, absolutely. If you cancel within 24 hours of the booking, we do charge a $25 cancellation fee that goes to the sitter for their time commitment.